Consolidate customer experience shared across multiple touch points, within and beyond enterprise. Track customer feedback persistently for own and competing brand. Do away with multiple tools within enterprise by reducing cost of ownership and management.
Discover the knowledge in unstructured data by converting "text" to "context". Unify customer feedback analysis across the enterprise. Understand customer sentiment, expression, emotion and need linked to your domain-specific business context of own and competing brand.
Enable relevant functional stakeholders with precise knowledge for timely data driven decision making. Track actionable with an integrated ticketing system or integrate with your existing CRM system
Do away with security concerns. XpressoInsights is available over a private cloud or in premise. Completely technology platform agnostic. Available as software as a service.
Enabling next generation cognitive bots using AI,
NLP and deep learning
Our core platform XPRESSO is a natural language processing and understanding engine that processes unstructured textual information available in any digital format and extracts knowledge relevant for enterprise by converting "text to context"
Enables to track cumulative wisdom of citizen available over internet expressed through various channels and implementing an early warning system by churning and classifying textual information of high volume and velocity for better governance
Enables classifying emails real time with respect to context, indexing as per criticality rule and routing to right stakeholders for faster response. Augmenting human intelligence and increasing operational efficiency
Enables understanding of employee sentiment and emotions expressed in social network and enterprise feedback system. Identifies segment wise key aspect of employment for personalized offering
Enables ranking resume with respect to a specific job description by reading through the resume with respect to various key aspects like skill set, past employment, education, relevance of experience etc. thus reducing human effort to run through high volume resumes